Returns & Refunds

There is a 14 day returns policy on all unpersonalised items. You can either return for a refund or exchange for another item.

Anything that has been made to your specific requirements or has been personalised can’t be resold due to the bespoke element so returns and refunds are not available on these items.

Delivery

Invitation samples, prints and greeting cards are all posted via Royal Mail standard post.

Personalised items, made to order products and calligraphy kits are all posted via signed for delivery either with Royal Mail or courier service so please ensure someone is available to sign for the delivery.

Please note orders are posted on Mondays and Fridays only. If you require a specific delivery date please get in touch before placing your order.

Costs:

Standard post – £2.50
Signed for Royal Mail (3-5working days from dispatch)  – £5.50
Signed for courier (1-2 working days from dispatch) – £10

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